Terms & Conditions
Last Updated 04/28/2025
The following terms and conditions apply to all services provided by CAM Marketing Group LLC to the Client.
1. Acceptance
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote, then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
Any and all contractual obligations between CAM Marketing Group LLC and Client are to be stated in the ‘Estimate’ or ‘Proposal’. If there are additional terms and conditions to the contract, they will be included in a change order. Any and all email correspondence related to work being performed is not a proposal to fulfill unless attached to the proposal and approved by both parties.
Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
2. Charges
Charges for services to be provided by CAM Marketing Group LLC are defined in the project quotation that the Client receives via email. Quotations are valid for a period of 30 days. CAM Marketing Group LLC reserves the right to alter or decline to provide a quotation after expiry of the 30 days.
Unless agreed otherwise with the Client, all website design services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work is supplied to the Client for review. A second charge of twenty-five (25) percent is required after the first rendering stage, with the remaining twenty-five (25) percent of the project quotation total due upon completion of the work, prior to upload to the server or release of materials.
Payment for services is due by check, credit card or bank transfer. Checks should be made payable to CAM Marketing Group LLC and sent to the address provided on the invoice.
3. Client Review
CAM Marketing Group LLC will provide the Client with an opportunity to review the appearance and content of the website/marketing materials during the design phase (referred to as “first rendering” and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies CAM Marketing Group LLC otherwise within ten (10) days of the date the materials are made available to the Client.
4. Turnaround Time and Content Control
CAM Marketing Group LLC will install and publicly post or supply the Client's website by the date specified in the project proposal, or at date agreed with Client upon CAM Marketing Group LLC receiving initial payment and website work sheet/materials needed, unless a delay is specifically requested by the Client and agreed by CAM Marketing Group LLC.
In return, the Client agrees to delegate a single individual as a primary contact to aid CAM Marketing Group LLC with progressing the commission in a satisfactory and expedient manner.
During the project, CAM Marketing Group LLC will require the Client to provide website content; text, images, movies and other collateral to complete the job.
5. Failure to provide required website content:
CAM Marketing Group LLC is a small business; to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions, we may have to reject offers for other work and inquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimization we need the text content for your site in advance so that the SEO can be planned and completed efficiently.
If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.
NOTE: Text content should be delivered as a Microsoft Word (.doc, .docx, .pdf), email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.
Using our content management system you are able to keep your content up to date yourself. We will make later changes on your behalf, at the request, as needed. Please note there may be charges to have this done, an estimate will be given to complete this task first.
6. Payment & Connecticut Taxes
Invoices will be provided by CAM Marketing Group LLC upon completion but before publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of four percent (4%) per month of the total amount due.
7. Refund Policy
Due to the customized nature of our services, CAM Marketing Group LLC maintains a strict no-refund policy. By engaging our services, the Client acknowledges and agrees that all payments made to CAM Marketing Group LLC are final and non-refundable, regardless of project completion status or satisfaction with the deliverables. Exceptions to this policy will only be made at the sole discretion of CAM Marketing Group LLC and must be agreed to in writing.
7. Additional Expenses
Client agrees to reimburse CAM Marketing Group LLC for any additional expenses necessary for the completion of the work. Examples would be a purchase of special fonts, stock photography etc.
8. Web Browsers
CAM Marketing Group LLC makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer, Google Chrome, Safari, etc.). Client agrees that CAM Marketing Group LLC cannot guarantee correct functionality with all browser software across different operating systems.
CAM Marketing Group LLC cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, CAM Marketing Group LLC reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.
9. Intellectual Property Rights
Unless otherwise agreed in writing, all intellectual property rights (including code libraries, custom tools, and frameworks) developed by CAM Marketing Group LLC remain the property of CAM Marketing Group LLC and are licensed to the Client for use solely in connection with the contracted services. The Client is granted a non-exclusive, non-transferable license to use the deliverables solely for internal business purposes.
10. Disclaimer of Warranties
CAM Marketing Group LLC provides services "as is" without warranty of any kind, express or implied. CAM Marketing Group LLC does not guarantee specific outcomes, such as search engine rankings, website traffic increases, or sales improvements. All risk regarding the results and performance of services is assumed by the Client.
11. Default
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on CAM Marketing Group LLC's Web space, CAM Marketing Group LLC will, at its discretion, remove all such material from its web space. CAM Marketing Group LLC is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client's account. Checks returned for insufficient funds will be assessed a return charge of $30 and the Client's account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay CAM Marketing Group LLC reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by CAM Marketing Group LLC in enforcing these Terms and Conditions.
12. Termination
Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honored until and unless confirmed in writing. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.
13. Indemnity
The Client agrees to indemnify and hold harmless CAM Marketing Group LLC, its affiliates, and its employees from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from the Client’s violation of third-party rights, misuse of deliverables, or negligence. Likewise, CAM Marketing Group LLC agrees to indemnify and hold harmless the Client for any damages directly resulting from CAM Marketing Group LLC’s gross negligence or willful misconduct.
14. Copyright
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants CAM Marketing Group LLC the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting CAM Marketing Group LLC permission and rights for use of the same and agrees to indemnify and hold harmless CAM Marketing Group LLC from any and all claims resulting from the Client's negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to CAM Marketing Group LLC that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
15. Standard Media Delivery
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered on portable data drive or via e-mail or FTP or other file share programs deemed safe) and that all photographs and other graphics will be provided digitally in high-quality resolution suitable electronic use in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by CAM Marketing Group LLC to return to the Client any images or printed material provided for use in the creation of the Client's website, such return cannot be guaranteed.
16. Design Credit
A link to CAM Marketing Group LLC will appear in either small type or by a small graphic at the bottom of the Client's website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit is removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than $1000, a fixed fee of $250 will be applied. The Client also agrees that the website developed for the Client may be presented in CAM Marketing Group LLC's portfolio, at our discretion. Individual terms will be stated on the proposal. This info can be found at cammarketinggroup.com/credits
17. Access Requirements
If the Client's website is to be installed on a third-party server, CAM Marketing Group LLC must be granted temporary read/write access to the Client's storage directories which must be accessible via FTP and MySQL databases- our preference is via cPanel. Depending on the specific nature of the project, other resources might also need to be configured on the server.
18. Post-Placement Alterations
CAM Marketing Group LLC cannot accept responsibility for any alterations caused by a third party occurring to the Client's pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
19. Domain Names
CAM Marketing Group LLC may purchase domain names on behalf of the Client. Payment and renewal of those domain names are the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of CAM Marketing Group LLC. The Client should keep a record of the due dates for payment to ensure that payment is received in good time. Should the client accept CAM Marketing Group LLC as their website hosting provider, we will be responsible for the renewal of said domain, hosting charges and maintenance on said servers. Domain URLs will be available for transfer 6 months after initial registration or renewal. While Client is in good standing, the domain may be transferred from CAM Marketing Group LLC to Client within a timely manner as requested, and at no charge. Once the domain is no longer under CAM Marketing Group LLC’s portfolio, it is up to the client to maintain, direct, and pay for said domain URL. Should the terms of the client agreement be terminated for any reason, the Domain URL, while in the portfolio, can be forfeited to CAM Marketing Group LLC which may be subject to domain release, domain auction, or other post-expiration circumstances.
20. Privacy and Data Protection
CAM Marketing Group LLC complies with applicable data protection laws (including GDPR and CCPA where relevant) in handling any personal information provided by the Client. Clients are solely responsible for ensuring their own websites comply with privacy laws, including the provision of necessary notices or consent mechanisms for visitors. CAM Marketing Group LLC disclaims any liability for the Client's failure to comply with applicable data protection regulations. Please see our Privacy page for additional information.
21. Non-Disparagement Clause
The Client agrees not to make, publish, or communicate to any person or entity any defamatory or disparaging remarks, comments, or statements concerning CAM Marketing Group LLC, its employees, officers, or services. This non-disparagement obligation applies during and after the term of this Agreement. Reasonable and honest feedback communicated privately to CAM Marketing Group LLC for the purpose of resolving a service issue shall not be considered a violation of this clause.
Violation of this non-disparagement clause will constitute a material breach of this Agreement. CAM Marketing Group LLC reserves the right to seek legal counsel and pursue any and all remedies available under law, including but not limited to claims for damages, injunctive relief, and recovery of legal fees and costs.
22. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Connecticut and the federal laws of the United States. Any disputes arising out of or related to this Agreement shall be resolved exclusively in the courts located within Hartford County, Connecticut, and the parties hereby consent to the jurisdiction and venue of such courts.
23. Liability
CAM Marketing Group LLC hereby excludes itself, its Employees and or Agents from all and any liability from:
- Loss or damage caused by any inaccuracy;
- Loss or damage caused by omission;
- Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
- Loss or damage to clients' artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of CAM Marketing Group LLC to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
24. Severability
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.
25. Force Majeure
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, acts of terrorism, government actions, labor disputes, power outages, cyberattacks, or failures of internet or telecommunications providers. If a Force Majeure event continues for more than thirty (30) days, either party may terminate this Agreement with written notice.
